Cancellation and Refund

1. Cancellation You may cancel the services provided by Digiturtle Marketing by notifying us at least one month in advance. To initiate a cancellation, please contact us at:

Cancellations must be made in writing to ensure they are documented and processed accurately. You will be responsible for any costs incurred by us up to the point of cancellation.

2. Refund Policy Digiturtle Marketing follows a strict no-refund policy. Once services are rendered or work has commenced, we do not offer refunds or exchanges. This policy is in place because our services often involve significant preparation and resource allocation that cannot be recovered. We encourage our clients to review this policy and consider their needs carefully before committing to our services.

3. Refund Processing Time In the rare event that a refund is approved under exceptional circumstances, the refund process will typically take up to 15 days from the date of the approved refund request. All refunds will be processed back to the original payment method used at the time of purchase.

4. Exchanges Given the nature of digital marketing services, we do not offer an exchange of services. Each service is tailored to the specific needs and requirements of our clients.


If you have any questions regarding this policy or wish to discuss the specific terms of your service engagement, please contact us using the contact details provided above.